|Terms And Conditions|
|About Us Peter Hicks Associates (PHA) started as a small family business of sculptors and silversmiths based in Wiltshire in the South West of England. Since 1970 we have built an international reputation for the high quality sculptures that we produce. Peter Hicks himself is the third generation of artists in the Hicks dynasty. Peters father, John, served in the Royal Marines and painted Corps Paintings of WWI. He then went on to illustrate for Punch Magazine. |
As a hobby Peter started to sculpt military figures from his paintings and so the business grew. Established in 1970, the Company initially specialised in detailed sculpture for the Armed Forces. Peter Hicks retired from day to day involvement in 1992 but continued to create new work for the Compay until he sadly died. His daughter, Prue continued with the family tradition.
Although primarily known for our military pieces and figures, the Company offers a wide range of products from small presentation gifts to life-size figures in a variety of materials including sterling silver, bronze, resin and wood.
We offer a professional design and origination service second to none and have found that in the long term our resin bronze presentation figures have stood the test of time. The Company was bought by James Francis-Jones in 2006 from Peter. The team remained and has subsequently grown in size. The Company still produces the majority of its statues for the military but has moved into other major events and Livery Companies. Apart from the classic statues, in the various materials, the Company produces cut glass and other ornamental objects which can be seen on the web site.<P>
Peter Hicks Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the feedback link on the Peter Hicks Ltd pages.
Trade Accounts are welcome.
Please apply for an account using this email (Please send a request email for a trade account application (click for application email)
Thanks you for using the Company.
Peter Hicks Ltd
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
In case of an error in the online price PH Ltd will contact you to confirm the actual price before continuing with the order.
Non-Account Holders: Payment is required when ordering.
The title and any intellectual property of items made by the Company remains the property of Peter Hicks Ltd until full payment is made and cleared.
Account Holders: Payment is required according to terms which is automatically set at 30 days unless otherwise stated. Late payments will be forwarded to the Lloyds factoring service for recovery and an extra fee will be included onto the existing fee to cover the factoring service.
Quotes and Estimates: Any quote or estimate given will be valid for 30 days. If the quote or estimate includes silver in the price given the value will be at that today's silver value and may change with the markets.
Rental. Any damage and subsequent repairs will be charged to the client.
Cookies. Cookies are small files that allow a website to recognise and track users within the web site. The information that is captured by the Cookies on this web site are only used to remember you whilst you are shopping within this web site i.e. if you place one item into the basket and move to another item, the cookies will remember you and associate all items selected by the one person in the one basket rather than asking you to buy each item individually
|Shipping And Handling|
All goods are guaranteed by the carrier's terms TNT, Royal Mail and Parcel Force) whilst in transit. Any claims for damage or delay must go direct to the courier within 7 days and Peter Hicks Ltd should be notified so that we are able to confirm details to the courier in question. We strongly recommend that any claim is made immediately.
NB Europe (Courier) List. For the following countries we have a cheaper arrangement with the courier (otherwise packages will go via Parcel Force): Belgium, France, Germany, Ireland, Luxemburg and The Netherlands.
|Delivery Schedule We will deliver your order as soon as the statue or item is completed. Many of the items are held in stock however for unusual or large orders completion should take from between 4 - 6 working weeks from payment (less account holders). Resin bronze, again if not held, will take approx 3 weeks to build, silver, bronze and hand painted items take approximately 4-5 weeks to build. If there are any special dates or needs please call and we will accelerate the order through the system.|
|Back Orders As all items are made within the premises orders will go out when completed as a batch.|
|Tax Charges For orders made from the UK or the European Union, the standard rate of VAT is added. All other orders are UK VAT free.|
|Credit Card Security Off line transactions, Credit and Debit cards, are taken over the telephone and or on site using the Vx 810 provided by Streamline with their full security system as recommended by The Federation of Small Businesses. Peter Hicks Ltd are Streamline TrustKeeper PCI DSS compliant. TrustKeeper is a certified remote assessment and compliance solution created by Trustwave and designed to help merchants meet the PCI DSS and achieve compliance with the associated programs of Visa®, MasterCard®, American Express®, Discover®, and other credit card associations. |
On line transactions are taken by PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions.
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
Mould Making. Customers should be aware that master or original figures, which require moulding, can become damage during the mould making process. Whilst the utmost care is taken by the Company to keep the original item in its former glory, the moulding process can damage the item particularly when the original item is pulled from the rubber. Customers ask the Company to make moulds with this risk of damage remaining with them rather than the Company.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
|Returns Policy You must tell us about any loss or damage giving rise to a claim within 7 days of the date we collected the consignment and confirm it by notice in writing within 18 days of the date we collected the consignment. If loss or damage is notified on a consignment note or ESCD you must still comply with this condition.|
Peter Hicks Ltd, The Studio, Russell Mill Lane, Littleton Panell, DEVIZES, Wiltshire SN10 4ET
Phone: +44 (0)1380 816340 | Fax: +44 (0) 1380 816341
UK VAT Registration: 869 9005 76Makers of unique Trophies and Presentation Pieces in sterling silver, bronze, hallmarked silver plate, bronze resin and painted options'Marking Special Moments'